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Shipping & Delivery

Shipping terms:
Thank you for placing your order with The Singing Ant. We offer the following shipping conditions:

Zone 1: Domestic Plus
Free shipping for Germany and selected countries - Austria, Belgium, Denmark, France, Hungary, Italy, Luxembourg, Netherlands and Poland

Zone 2: International
For orders over 100,00 Euro we deliver free of charge.

For orders under 100.00 Euro we charge a flat shipping fee of 15 Euro.

Zone 3: USA and Canada
We offer shipping to the USA and Canada based on our carrier rate of 65 Euro.

If you have any questions about shipping to your preferred country, please let us know and we can quote you an individual shipping price.

Shipping providers:
For Zone 1: Domestic Plus we use DPD as our standard carrier.

For all other zones we use the DHL premium service.

All tracking information will be sent in a separate email on the day of dispatch.

Shipping & Delivery Times:
Most of our products are in stock with us and will be packed within 48 hours of ordering (Mon-Fri) and delivered within 2-3 days for domestic orders. For international orders, please allow for delivery to be subject to customs clearance in your respective country. Our estimated delivery times above do not take into account possible delays due to Brexit and/or COVID-19 conditions.

You will be notified in advance by email of any unexpected delays in the processing time of your order.

Customs duties:
Any applicable customs, import duties and taxes are the responsibility of the customer.

If the customer refuses to accept delivery due to customs charges, shipping charges will not be refunded and all charges will be deducted from your refund.

Incorrect address:
If the buyer enters an incorrect shipping address that results in the item being returned to me, the buyer will be responsible for covering shipping charges resent to the correct address.

Disputes on successful deliveries:
Due to current Corona terms and conditions, many shipping providers require contactless delivery. If you have given permission for the package to be left without your signature, The Singing Ant cannot be held responsible for refunding the product cost. We may file a dispute with our carriers on your behalf, but The Singing Ant will not reissue orders or product refunds until the dispute is resolved or the original order is returned to us.Aufgrund der aktuellen Corona-Bedingungen verlangen viele Versanddienstleister eine kontaktlose Zustellung. Wenn du die Erlaubnis erteilt hast, das Paket ohne deine Unterschrift zu hinterlassen, kann The Singing Ant nicht für die Erstattung der Produktkosten verantwortlich gemacht werden. Wir können in deinem Namen einen Rechtsstreit mit unseren Spediteuren erheben, aber The Singing Ant wird keine Bestellungen oder Produktrückerstattungen erneut ausstellen, bis der Streit beigelegt ist oder die ursprüngliche Bestellung an uns zurückgesendet wurde.

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