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Cancellation Policy

Right of withdrawal

 

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

 

If, on the other hand, the goods are delivered in several partial consignments or pieces, the withdrawal period begins from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.

 

In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period begins from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.

 

 

To exercise your right of withdrawal, you must send us 

 

(The Singing Ant Ltd.

Fernweg 3

76275 Ettlingen

Phone: +49 176 2196 6931

E-mail: post@thesingingant.com) 

 

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

 

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

 

Consequences of revocation

 

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

 

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods.

 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

 

Sample cancellation form

 

If you wish to cancel the contract, please complete and return this form.

 

- An

The Singing Ant GmbH

Fernweg 3

76275 Ettlingen

E-mail: post@thesingingant.com

 

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

 

- Ordered on (*): /received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of notification on paper)

- Date

______________________________

(*) Delete as applicable 

 

 

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